Return & Refund Policy

Effective Date: August 25, 2026

Thank you for supporting our home bakery! Because our products are freshly made to order, we have specific policies regarding cancellations, refunds, returns, pickups, and shipping.

1. Made-to-Order Products

Our cookies, cakes, cupcakes, and cake pops are handmade and prepared specifically for each order. For this reason, all sales are final once an order has been prepared.

We do not accept returns of baked goods due to the perishable nature of our products.

2. Order Cancellations

Cancellation requests must be made as soon as possible.

  • Cookies: Cancellation requests may be accepted if submitted before the order has entered preparation.

  • Cakes, cupcakes, and cake pops: Cancellation requests may be accepted if submitted before preparation or customization has begun.

  • Once an order has been started, completed, or packaged, it may no longer be eligible for cancellation or a refund.

If a cancellation is approved, any applicable refund will be issued to the original payment method.

3. Cookies — Shipping Orders

Cookies are available for shipping or local pickup.

Once a cookie order has been shipped, we are not responsible for delays, loss, theft, or damage caused by the shipping carrier. Customers are responsible for providing an accurate and complete shipping address.

If your package arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the packaging and damaged products. We will review the situation and determine whether a replacement or other resolution is appropriate.

We cannot guarantee replacements or refunds for packages that are delayed or damaged after leaving our possession.

4. Cookies — Local Pickup

For local pickup orders, customers are responsible for collecting their order during the agreed-upon pickup window.

Please inspect your order at pickup and notify us immediately of any concerns. Once the order has been accepted by the customer, we generally cannot provide refunds for damage that occurs after pickup.

If you are unable to pick up your order at the scheduled time, please contact us as soon as possible to arrange an alternative pickup time, if available.

5. Cakes, Cupcakes & Cake Pops

Cakes, cupcakes, and cake pops are available for local pickup only.

Because these products are highly perishable and often customized, all sales are final once preparation has begun.

If there is a problem with your order, please contact us as soon as possible—preferably at pickup or within 24 hours of receiving your order—so we can review the issue and determine an appropriate resolution.

6. Incorrect or Missing Items

If you believe your order is incorrect or missing an item, please contact us promptly after receiving your order.

Please include:

  • Your name and order number

  • A description of the issue

  • Photos of the order, when applicable

We will review the situation and, when appropriate, provide a replacement, correction, store credit, or refund.

7. Custom Orders

Custom cakes, cookies, cupcakes, and cake pops are made according to the details approved by the customer.

Customers are responsible for reviewing and confirming spelling, names, dates, colors, flavors, designs, quantities, and other order details before production begins. We are not responsible for errors that were approved by the customer.

8. Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

We reserve the right to determine the appropriate resolution based on the circumstances of each order.

9. Contact Us

If you have a concern about your order or believe it qualifies for a refund or replacement, please contact us as soon as possible using the contact information provided on our website.

We appreciate your understanding and are committed to providing high-quality, freshly made products and excellent customer service.